Terms and Conditions


 

By subscribing to and/or using Ecellular prepaid international calling services, you agree to the following terms and conditions:

 

1. GENERAL. Carrier Services provided by Ecellular.com. Rates and charges for services provided are available at www.ecellular.com. Read the FAQ's for other important information on the services. Rates, fees, taxes, and surcharges are subject to change without notice except where prohibited by law. Consult customer service or applicable tariff for current rates, fees, taxes or surcharges. No connection fees. Government/carrier imposed taxes, fees and surcharges apply to each call except where prohibited by law. International cellular calls billed at higher rates. Not responsible for lost, stolen or misused cards/accounts. Except where prohibited by law, no refunds and no returns. Expires 180 days after last use.

 

2. Ecellular.com has no control over the content of the information transmitted through its accounts. Ecellular.com does not (i) represent or endorse the accuracy or reliability of any opinion, advice or statement made through a Ecellular.com prepaid international calling account, (ii) assume any liability for any harassing, offensive or obscene material distributed or received through a Ecellular.com prepaid international calling account, or (iii) assume any liability for any material distributed through a Ecellular.com prepaid international calling account which is distributed in violation of any third party's copyright or other intellectual property right.

 

3. Customer shall not use any Ecellular.com services for any unlawful purpose and shall use the Ecellular.com services in accordance with the instructions set forth in the website. Customer is expressly prohibited from using the Services to transmit any unlawful, harmful, threatening, abusive, libelous, vulgar, obscene, profane, hateful, or otherwise objectionable information of any kind, including, but not limited to, encouraging conduct that would constitute a criminal offense, infringe third party rights, give rise to civil liability or otherwise violate any local, state, national or other law. Customer may not use the Services to upload, post, reproduce or distribute, in any way, any information, software or other material protected by copyright or any other intellectual property right without first obtaining the permission of such right by holder.

 

4. Customer agrees to comply with all applicable laws, regulations, or conventions including those related to data privacy, international communications, and exportation of technical or personal data.

 

5. LIMITATION OF LIABILITY. As a material inducement for Ecellular.com to provide the services hereunder, Customer agrees that UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL ECELLULAR.COM OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE SERVICES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SERVICES; OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE.

 

6. ECELLULAR.COM MAKES NO EXPRESS OR IMPLIED WARRANTIES TO CUSTOMER AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE OF THE GOODS OR SERVICES PROVIDED. ECELLULAR.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

 

7. EFFECTS OF TARIFFS. Any and all tariffs and related provisions are made a part of this Agreement and shall control any inconsistency between the tariff and the terms and conditions of this Agreement.

 

8. INDEMNIFICATION. Customer shall defend, indemnify and hold harmless Ecellular.com, its officers, directors, employees and agents from any breach of this Agreement, use of Customer's account or in connection with the placement or transmission of any message, information, software or other content using the Services. Ecellular.com shall give written notice of any such claim, action or demand within a reasonable time. Ecellular.com shall be defended by attorneys of their choice at Customer's expense.

 

9. The headings of the sections of this Agreement are inserted solely for convenience and are not intended to be part of, or affect the interpretation or meaning of this Agreement.

 

10. LAW & ARBITRATION. This Agreement shall be governed by and construed in accordance with North Carolina State law.

 

11. SEVERABILITY. If any provision or portion of this Agreement shall be held invalid under any applicable laws, such invalidity shall not affect any other provision of this Agreement that can be given effect without the invalid provision or portion, and, to this end, the provisions or portions hereof are severable.

 

12. NO WAIVER. The failure of either party at any time, or from time to time, to require performance of any obligation under this Agreement shall in no manner affect the right of either party to enforce any provision of this Agreement at a subsequent time and shall not be construed as a waiver of any subsequent breach of that same provision.

 

13. The purchase of this account and the use of the Services assume that Customer has read and agrees to the terms in this Agreement. Ecellular.com reserves the right to suspend or terminate the Services if Ecellular.com, in its sole discretion, believes the Customer is using the Services to engage in conduct which interferes with other Ecellular.com Customers' use of the services, is harmful to Ecellular.com, or third parties, or is otherwise in violation of this Agreement.

If you believe there is an error on your bill or have a question about your service, please call Worldvox customer support at (704) 841-2649.

 

For CALIFORNIA Customers:
If you are not satisfied with Worldvox's response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC's Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:
Telephone 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
Mail California Public Utilities Commission, Consumer Affairs Branch,
505 Van Ness Avenue, Room 2003, San Francisco, CA 94102
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.

Type of Call Language Toll-free 800 Number
TTY/VCO/HCO to Voice - English 800-735-2929

Spanish 1-800-855-3000

Voice to TTY/VCO/HCO English 800-735-2929

Spanish 1-800-855-3000
From or to
Speech-to- Speech English & Spanish 1-800-854-7784

To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on. 


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